Shipping
Where items are in stock we aim to dispatch all orders within 48 hours and we will email you once your order is posted. However, please allow 10 working days as occasionally, due to circumstances beyond our control, this is not always possible. If your order is urgent, please telephone or email so that we can assist as far as possible and let you know if there is likely to be a delay. Please provide a contact telephone number so we can advise you if an item is out of stock.
Orders will be sent via second class post or Royal Mail parcels using the Tracked48 service, depending upon weight. Should you require an order urgently, please let us know at the time of ordering. Subject to stock availability, next day delivery is usually available for an additional charge – please contact us for details.
When your order is despatched you should receive text or email tracking details from Royal Mail so that you can track the progress of your parcel. Please ensure you check spam folders and enable the Royal Mail web address in any spam filters. We recommend checking the tracking as it will have a photograph showing the delivery location. On occasion, Royal Mail will leave parcels with a neighbour or in a porch/similar location and we cannot guarantee that they will leave a ‘you were out’ card. Where you specify a location (for example ‘leave in porch if out’) we will endeavour to include this on the ‘safeplace’ box on the delivery label. We strongly advise against adding phone numbers to these notes and please understand that you do so at your own risk as the label has your name & address alongside your phone number. We cannot guarantee that Royal Mail will call you if they are unable to access your address. We are also unable to guarantee delivery on a particular day (for example if delivery is to an office/work premises that may only be open weekdays).
Our standard postage charges for UK orders are as follows:
Order value:
- Up to £19.99: £3.95
- £20 – £39.99: £4.95
- £40 – £99.99: £5.95
- Orders over £100 postage free
Currently we are only offering delivery within the UK.
Orders may be collected from our premises by prior arrangement. If you would like to collect your goods please contact us before placing your order. To avoid disappointment please do not visit without making an appointment first.
Returns
You may cancel your order in accordance with the Distance Selling Regulations. To cancel, please contact us in writing by post, fax or email within 14 days of receiving your order. Please note that you are responsible for the costs of postage and packing to return the goods. Distance selling does not apply to wholesale orders.
Goods should be returned together with the original receipt or proof of purchase. Goods should be unused and in their original packaging. We recommend you obtain proof of posting, particularly for high value items. This does not affect your statutory rights.
We aim to supply only the highest quality goods however should an item arrive damaged or faulty please return to us for a replacement or refund.
Our address for returning items is: DT Craft & Design, 7 Fonthill Grove, Sale, M33 4FR.
Non-returnable items:
- Gift cards
- Downloadable software products, digital patterns and books/booklets
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dtcrafts.co.uk
Sale items
Sale items will be refunded at the sale price.
Need help?
Please contact us at info@dtcrafts.co.uk for questions related to refunds and returns.